Privacy Policy
Who is Responsible for Processing Your Personal Data?
Wiltshire Truffles Limited trading as Wiltshire Truffles is the Data Controller. This is the legal entity responsible for how your personal data is collected, stored and processed.
Managing Your Personal Data
When you share your personal information with us, you have a right to expect that information to be treated with total confidentiality. Therefore, it is our responsibility to manage your personal data that you provide to us with care and in accordance with all data protection legislation and industry best practice.
Whether you have supplied your personal details online, by phone, by email or in a letter, we will never use them without a lawful reason to do so. We will use your personal data for the purposes for which they were initially requested and as fully explained in this Privacy Policy.
It is your responsibility to ensure that your personal data provided to us is accurate and up to date. You can update your personal contact details, including email address and phone number, by emailing us on , by calling 01672 837220, or by using the link provided at the bottom of the emails we send to you.
What Data Do We Hold?
We hold the data only of our active and previous customers, and of those who have given their data to us expressly for the purposes of keeping them informed about our products and services. The only data we hold is name and contact details – i.e. email address, postal address and phone number.
Using Your Personal Data
Data collected once you have made a purchase will be stored by us to ensure that we are providing you with the best possible shopping experience. We confirm that our website operates under secure HTTP protocol. You may at any time update your personal information.
By accepting our Privacy policy upon check out you give us your consent to store this data. In the case that you do not want us to store this information, please send an email to . You have the right to request for all your information and data to be deleted, providing you do not have an ongoing order as this may impact our services provided to you.
We send email newsletters to our customers, and to those who have subscribed to our email list, for the sole purpose of keeping them informed about the current availability and prices of the products that we sell.
We use a third party provider, Constant Contact Inc., to deliver our newsletters. We store your email addresses within our Constant Contact account – they are fully GDPR compliant. We sometimes gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e- newsletter.
You can unsubscribe to our newsletter at any time by clicking the unsubscribe link at the bottom of any of our emails, by emailing us on or by calling 01672 837220.
We also contract with delivery companies DHL and Royal Mail to facilitate our services that are GDPR compliant. We need to share your data with them in order for them to deliver your orders, but for no other purpose.
Sharing Your Personal Data
Other than for the purposes listed above, we will never share your personal data with any other third party, for any reason or at any time.
Access to Your Personal Information
You are entitled to access your personal information that we hold at any time by emailing us on or by calling 01672 837220.
Changes to this Privacy Notice
We keep our privacy notice under regular review. This privacy notice was last updated 5th May 2020.